WeatherLink locking up

[magicmatt]

All help and suggestions would be appreciated here:

I have a Vantage Pro which has the 9pin serial port interface.
I have a new PC which is an ultra-compact silent one... and has no serial ports. It does, however, have 8 USB ports.
Based on this, I bought a couple of Startech USB to Serial adapters. The PC is running Windows 7 Professional 32bit. There's ample RAM and hard drive space available, and the N280 Atom CPU should be more than fast enough.
The WeatherLink software version I have installed is 5.9.2

The setup runs ok for a few minutes, then WeatherLink just stops responding. I can't even kill the process when this happens, I have to reboot to get it going again.

I have tried both adapters but this makes no difference. The adapters work fine with other serial-port devices - I have an Aurora cloud sensor attached which carries on functioning when WeatherLink has crashed, and I have also tried an external modem and a very old serial port mouse, both work fine on the adapter.

I have tried running WeatherLink in compatibility mode with almost every setting available, but this makes no difference.

I have also tried the older version 5.8.2 but this crashes in the same way.

Can anyone offer any help, suggestions or guidance?

[talbert1952]

Have you disabled Power Management on your USB hubs?

[magicmatt]

Thanks very much for that suggestion, I thought I must have missed something obvious. I have now disabled power management for the two applicable root hubs... fingers crossed.

[magicmatt]

So far so good! Thanks again!

[Alan]

Still so far so good? I am also experiencing the same WeatherLink lockup that you are or did. I checked the USB root hubs that magicmatt suggested but they are all disabled.

[Alan]

Sorry that was talbert1952 with the USB root hub suggestion in my previous post.

[jeff]

You might try the newer beta version of 5.9.2.

toolbox.davisnet.com/downloads/Weather/software/

[Alan]

The beta version seems to have fixed the lock up; it's been over a week now with no problems. Thanks!